FAQ’s
Our plans are fairly simple to understand. ONE, TWO, THREE AND IT’S DONE. However, there are always a few questions people want to ask so we thought we’ll cover off some of the most commonly asked questions here:
How soon can I start my plan
Once you’ve completed the paperwork we’ll send you we can start the process of booking your delivery. If you need it, we can get bins, collections or a clearance within days.
What are the payment terms?
You just need to set up a direct debit to pay us monthly in advance
What happens if my bin hasn’t been emptied?
Let us know and we’ll find out what’s happened for you. Our providers always aim to get back to you the next day.
What happens if i’ve got extra waste that needs collecting?
Let us know in advance and we can either arrange an extra collection or for the collection crew to take everything on the normal day.
What happens if my bin is too heavy?
When you select your plan we’ll tell you the maximum agreed weight and the cost per kilo if you ever exceed it. Hopefully it doesn’t happen, but if you do exceed the limit, we’ll send you an invoice for the extras.
What happens if I put the wrong type of waste in the bin?
If you know you’ve made a mistake, just let us know and we’ll talk through the best solution. If the collection crew spot any problems, they won’t empty your bins but we will talk to you about what’s happened and make plans to solve the problem.
How do I make changes to my service plan?
You can email or call us and speak to one of our advisors who can help make the changes you need.
How do I cancel my plan?
You’ll just need to send us an email or call us and give 30 days notice so that we can arrange to remove your bins.